Privacy Policy

PRO payment information

For PRO payments, Bank of Georgia processes card details on its secure checkout. Masmas stores the order reference, account email, amount, currency, payment status, subscription period, renewal consent, and bank references needed for renewal and cancellation. Payment records are not public and are accessible only to the account owner and authorized administrators. Account deletion does not automatically erase records needed to resolve payments and meet applicable retention requirements.

1. Information we collect

When you create an account, we may store your name, email, phone number, city, profile photo, and learning interests. For teachers, we also store specialization, experience, monthly fee, profile description, teaching languages, and availability.

2. Public information

An approved teacher profile publicly displays the teacher’s name, photo, city, specialization, experience, price, description, teaching languages, availability, and phone number. The phone number is public so catalog visitors can contact the teacher directly. Learner profiles are not published in the public catalog.

3. How we use information

• To create and manage accounts and profiles.
• To power teacher search and filtering.
• To review profiles and manage user reviews.
• To send account-security messages.
• To improve service quality and website performance.

4. Reviews and anti-spam controls

Guests may submit reviews, which are published on the teacher’s profile immediately. To reduce misuse, we store a randomly generated technical identifier on the device. It does not contain your name, email, or phone number. Visitors may report a review, while the relevant teacher or a Masmas administrator may delete it.

Request-frequency protection

To limit spam and excessive requests, the server uses protected technical codes derived from a network address (IP), account or technical identifier. This protection table does not store raw IP addresses, emails or message text. Codes change daily. Temporary counters become eligible for deletion 48 hours after their time window ends and are cleaned up in bounded batches on subsequent requests. They are not public and do not appear in teacher analytics.

5. Teacher profile analytics

To help teachers understand profile performance, we show aggregate statistics for appearances in the catalog and Masmas Match, profile views, clicks from recommendations, estimated unique devices, contact reveals, call and WhatsApp actions, and favorite adds. We store a random technical identifier on the device for this purpose. It contains no name, email address, phone number, or precise location, and the profile owner sees aggregate results only. Underlying technical event records are retained for up to 120 days.

6. Information about minors

Learners aged 16 or older may provide consent themselves. An account for a learner under 16 must be created by a parent or legal guardian, who provides their own name and email and confirms consent electronically. We use a minor’s information only to manage the account and learning preferences, with the child’s best interests in mind.

7. Storage and security

Account and profile information is stored using protected data infrastructure. Masmas cannot see and does not store password text in plain form. We use access controls, session protection, and database security rules, but no online transmission can be guaranteed to be completely secure.

8. Sharing and service providers

We do not sell personal information. We use trusted infrastructure providers for authentication, database, file storage, hosting, and email delivery. We use Google Analytics and Meta Pixel to measure use of the site. They may process viewed pages, interactions with buttons, device and browser information, approximate region, and traffic source. We do not intentionally send them names, email addresses, or phone numbers. Providers may access data only as needed to deliver the relevant service.

9. Your rights

You can edit your information, download a copy, or delete your account and associated profile data from your profile. For support, contact us from the email registered to the account. We may need to verify account ownership.

10. Contact

For privacy questions, email infomasmasge@gmail.com. Use of the service is also governed by our Terms of Service.